Privacy policy

BOLET & TERRERO

PRIVACY POLICY

https://byt.com.ve/

Last updated: May 23, 2025

  1. Introduction
    The privacy of this website’s users is a top priority for BOLET & TERRERO S.C. (hereinafter, “B&T”). Users are hereby informed that, by accessing and using this website, their personal data may be processed by B&T.

If the user does not wish for their personal data to be processed in accordance with this Privacy Policy, they are advised not to use the Website or to refrain from providing personal information through the forms enabled for that purpose.

Access to and use of the Website implies the user’s consent for B&T to process their personal data under the terms described herein. This Privacy Policy applies to all users, regardless of where or when they access the services offered.

The Website has been designed to provide only the information that the user requests or chooses to access. B&T is committed to acting in accordance with current legislation and to following best practices for responsible internet use.

  1. Data Controller
    BOLET & TERRERO S.C.
    Address: Av. Francisco de Miranda, Edif. Cavendes, Piso 12, Los Palos Grandes, Caracas, Venezuela
    Contact email: byt@byt.com.ve
    Phone: +58-212-7503000
  2. Purpose of Data Processing
    In addition to managing information requests expressly made by the user through the Website’s contact section, B&T has a legitimate interest in using the information collected or generated for the following purposes:
    • To properly display the Website and its content.
    • To improve, manage, and ensure the security of the Website.
    • To conduct studies and analyses regarding the relevance and use of the Website.
    • To address the specific purpose for which the user provided their information.
    • To provide assistance and respond to inquiries submitted through the designated forms.
    • To conduct market research related to users’ interactions with the services offered.
    • To send promotional communications by email about services offered by B&T.
    • To maintain and manage a database of clients and prospective clients.
    • Any other use duly informed at the time of data collection.

The user’s personal data will not be used for purposes other than those stated in this Privacy Policy.

Additionally, B&T may use sociodemographic information to optimize the design and functionality of the Website. This information may be shared with current or future agents for statistical purposes, provided such third parties process the data in compliance with applicable law and under the conditions set forth in this Policy.

It is important to note that processing the user’s personal data is essential to allow access to the Website and, where applicable, to manage inquiries submitted through the contact section.

In any case, B&T undertakes not to use or share the user’s personal data for electronic communications beyond the purposes expressly indicated herein, unless prior authorization is obtained.

  1. Data Retention
    Users’ personal data will only be retained for as long as necessary to fulfill the purposes described in this Privacy Policy. When determining the appropriate retention period, B&T carefully evaluates the need to retain the data. If such need persists, the data will be kept only for the shortest period necessary to fulfill the purpose for which it was collected, unless a legal obligation requires retention for a longer period.
  2. Legal Grounds
    The legal basis that authorizes B&T to process users’ personal data includes:
    • The user’s voluntary access to and navigation of the Website.
    • B&T’s legitimate interest in improving the site’s functionality and security, and in conducting research and analysis on its performance and use.
    • Direct contact requests submitted by the user, along with their express acceptance of this Privacy Policy.
  3. Data Recipients
    B&T may disclose users’ personal data only in the following cases:
    a) To a buyer or successor in the event of a merger, acquisition, restructuring, reorganization, dissolution, or other transaction involving the transfer of B&T’s assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceedings, where personal data is among the transferred assets.
    b) To contractors, service providers, digital agencies, advertising agencies, system providers, and other third parties involved in B&T’s activities, regardless of their location. B&T ensures that such third parties adhere to data protection standards equivalent to those in this Privacy Policy.
    c) To third parties whose involvement is necessary to fulfill the purpose for which the data was provided.
    d) For any other purpose previously disclosed to the user and described in this Privacy Policy.
    e) To any other third party, only with the user’s prior, express, and informed consent.

B&T ensures that any third party receiving personal data as described above is fully informed of this Privacy Policy and agrees to handle the data under the same standards and conditions adopted by B&T.

B&T may also disclose personal data in the following cases:
f) To comply with legal obligations, court orders, or requests from governmental or regulatory authorities.
g) To fulfill legal, accounting, tax, or administrative obligations.
h) To monitor compliance with this Privacy Policy.
i) When disclosure is necessary or appropriate to protect the rights, property, or safety of B&T, its affiliates, clients, or others, as permitted by law. This includes sharing information with entities involved in fraud prevention.

  1. Cookies
    When users visit or access the Website, cookies may be placed on their web browser or device. B&T uses cookies to monitor Website performance and to gather analytical data on its usage.

Specifically, the following types of cookies may be used:
• Functional Cookies: These help facilitate navigation on the Website and enable use of its features and services. They are essential to optimize user experience and overall performance. They may also store service preferences to avoid reconfiguration on each visit.
• Analytics Cookies: These collect information on how visitors use the Website. The data is used to generate reports that help improve the platform continuously.

These cookies are linked exclusively to an anonymous user and their device, without revealing identifiable personal data. Information collected includes number of visitors, visit duration, browser type, device used, user location, and pages visited.

Third-party cookies (e.g., Google Analytics) may also be used to provide usage statistics. B&T does not control third-party cookies or how such tracking technologies are used.

B&T is not responsible for the content or accuracy of third-party cookies or their privacy policies. Users are expressly informed that third-party cookies may collect functional and analytical data and transfer it outside the user’s local jurisdiction.

Users can always modify their browser settings to block or adjust cookie usage. However, doing so may disable certain website functions and limit access to specific content.

Users understand and accept that B&T will not be responsible for any Website functionality failures directly caused by the user’s decision to disable cookies.

The method for disabling cookies may vary depending on the browser or device used. Typically, this option is found under Tools or Settings menus.

  1. International Data Transfers
    By using this Website, users expressly agree to the potential international transfer of their personal data for storage, processing, and use by B&T and its service providers, including those handling advertising and IT systems, in Venezuela and other parts of the world.

Users acknowledge and agree that their data may be processed outside of the European Union and the United States, and that data protection standards in some jurisdictions may differ from those in their country of residence.

  1. User Rights
    Users are informed that they may exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability, and withdrawal of previously granted consent, where applicable, regarding the processing of their data by B&T.

To exercise these rights, users must send a request to byt@byt.com.ve and provide proof of identity.

B&T will process the request within one month of receipt. This period may be extended by an additional two months if the request is particularly complex. B&T may also request additional information to verify the user’s identity before processing the request.

  1. Data Collection
    B&T collects users’ personal data when they complete the contact form on the Website or through the use of cookies.

We collect the following types of personal data:
• Identification data: including name, phone number, email, and postal address.
• Legal, accounting, or financial information: provided by the user to handle specific matters.
• Browsing data: such as browser type, operating system, or IP address, used to enhance the browsing experience and manage the Website.
• Sociodemographic data (e.g., age, location, gender) from visitors.

Cookies and similar technologies may also be used, subject to user consent as detailed in our Cookie Policy.

  1. Our Commitment to Data Security
    To prevent unauthorized disclosure or access and to ensure proper storage and handling of personal data, B&T has implemented electronic and physical security measures. These measures are designed to maintain confidentiality and reflect the standards reasonably available in the market.

B&T is committed to keeping user information strictly confidential, avoiding unauthorized access, tampering, loss, destruction, or theft.

However, since no Internet data transmission can be guaranteed to be 100% secure, B&T is not responsible for unauthorized access to personal data resulting from causes beyond its control.

If users have any questions regarding B&T’s Privacy Policy, data handling, or wish to report a potential violation, they may contact B&T using the details provided herein.

  1. Consent and Policy Updates
    By visiting or using this Website, the user confirms their agreement with this Privacy Policy. If the user disagrees, they should not use or visit the Website.

B&T reserves the right to modify, update, or remove parts of this Privacy Policy at its discretion and at any time.

Whenever the Privacy Policy is updated, a notice will be posted on the Website alongside the revised version.

  1. Minors
    B&T does not knowingly request personal information from individuals under the age of eighteen (18). If a parent or guardian believes that a minor has disclosed personal information to B&T, they should contact us at byt@byt.com.ve.

If the user is under 18, they must obtain permission from a parent or guardian before using this Website and must not provide any personal information.

  1. Third-Party Personal Data
    The user guarantees that any personal data provided belongs to them. If providing third-party data, the user confirms that it is submitted with the explicit consent of the data subject, who has been informed about this data processing.

If the data pertains to a legal entity, the user guarantees that they are legally authorized to represent said entity and to bind it by accepting this Privacy Policy.